Our Stores

Pejaten

South Jakarta

Jl. Warung Jati Barat No.36, RT.2/RW.11, Ragunan, Ps. Minggu, Jakarta Selatan, 12560

Fatmawati

South Jakarta

Jl. RS. Fatmawati Raya, RT.1/RW.6, Cilandak Bar., Kec. Cilandak, Jakarta Selatan, 12140

Pintu Air

Central Jakarta

Jl. Pintu Air Raya No.29, RT.8/RW.1, Ps. Baru, Kecamatan Sawah Besar, Jakarta Pusat 10710

Outram RD

Singapore

315 Outram Rd, #07-06 Tan Boon Liat Building, Singapore 169074

Alam Sutra

South Tangerang

Opening Soon

PEJATEN SHOWROOM

Opening Hours:
Monday–Saturday: 10:00 a.m.–7:00 p.m.
Sunday and Public Holidays: 10:30 a.m.–6:30 p.m.

Contact Us:
+62 811 2703 650
info@grandome.id

Chat with Us:
+62 811 2703 650

FATMAWATI SHOWROOM

Opening Hours:
Monday–Saturday: 09:30 a.m.–6:30 p.m.
Sunday: 11:30 a.m.–5:00 p.m.

Contact Us:
+62 21 722 4810
+62 21 722 4248
+62 21 722 4252
+62 21 722 4729
+62 21 722 0970
decor@homedecorindonesia.com

Chat with Us:
+62 856 7115 567

PINTU AIR SHOWROOM

Jl. Pintu Air Raya No.29, RT.6/RW.1, Ps. Baru, Kecamatan Sawah Besar, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10710

Opening Hours:
Monday–Saturday: 09:30 a.m.–6:30 p.m.
Sunday: 11:30 a.m.–5:00 p.m.

Contact Us:
+62813 8137 2689
decor@homedecorindonesia.com

Chat with Us:
+62 856 7115 567

SINGAPORE SHOWROOM

Opening Hours:
Monday - Saturday: 11:00 a.m.–7:00 p.m.
Sunday: By Appointment

Contact Us:
+65 8040 0884
Monday - Saturday
11 AM - 7 PM
hello@grandome.sg

Chat with Us:
+65 8040 0884

How can we help you?

Frequently Asked Questions

Shipping and Delivery

What is the cost of domestic shipping?
  • Pricing for the following products:
    1. Stools and Ottomans (single piece)
    2. Rugs and Carpets (one- or 2-pieces depending on the size)
    3. Accessories (maximum 5 pieces depending on the size)
      • Delivery Free: DKI Jakarta area (only applied for the purchase of non-discounted items)
      • 100.000rp for: DKI Jakarta area (applied for the purchase of discounted items)
      • 150.000rp for: PIK 2, Tangerang, Tangerang Selatan, Depok, Kota Bekasi
      • Outside of these areas, “GRANDOME INDONESIA” will establish for you an accurate pricing depending on your location and the products purchased.
  • Pricing for the following products:
    1. Upholstery
    2. Furniture
    3. Mirror
    4. Lighting and products comprising electrical component
    5. Accessories of great size
      • Delivery Free: DKI Jakarta area (only applied for the purchase of non-discounted items)
      • 250.000rp for: DKI Jakarta area (applied for the purchase of discounted items)
      • 450.000rp for: PIK 2, Tangerang, Tangerang Selatan, Depok, Kota Bekasi
      • 850.000rp for: Kabupaten Tangerang, Kabupaten Bogor, Kota Bogor, Kabupaten Bekasi
      • Outside of these areas, “GRANDOME INDONESIA” will establish for you an accurate pricing depending on your location and the products purchased.
What is the procedure of delivery?
  1. Before any delivery you’ll be contacted by “GRANDOME INDONESIA” or any affiliated stores to confirm the shipping address and your availability to receive the goods.
  2. "GRANDOME INDONESIA", the affiliated stores and the carriers concerned cannot be held responsible for any trouble due to the provision of an incorrect or incomplete shipping address from your side.
  3. A “Shipment Sheet” will be provided with every delivery. This document must be signed, dated and returned by the customer within a week (or 5 working days) by the means of his choice to claim the guarantee and/or return any product.
  4. Any defective product delivered must be reported within 3 days, past this delay the customer will be considered responsible for any degradations on the product.
Is my shipping fee refundable?
  • Your shipping fee is non-refundable if your order has already shipped, and it will not be refunded if you return or exchange an item.

Post Delivery

Can I make changes to my order or cancel my order?
  • Any order must be cancelled/modified within 3 days starting from the invoice validation date, past this delay, your order will be processed, and so, cannot be cancelled or modified.
  • Orders cannot be changed or cancelled if they have already been made or shipped.
  • There are no exceptions to the above policy, so we strongly encourage customers to review their selections in detail and reach out to our Interior Design team at support@grandome.id with any questions or concerns before placing an order.
What should I do if I think my product is defective?
  • In the unlikely event that you suspect your product has a manufacturing defect, please send photos of the defect to support@grandome.id as soon as possible so that our team can evaluate. If we determine that your piece is in fact defective, we will arrange to repair it to a perfect condition. Grandome guarantees the replacement or the repair within 3 months.

Warranty